Privacy Policy

This Privacy Policy explains how Recenvu ("we", "us", or "our") collects, uses, shares, retains, and otherwise processes personal information in connection with our website and services. We process personal information in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

For the purposes of data protection law, Recenvu acts as a data controller with respect to account and usage data, and as a data processor with respect to user-provided content processed on behalf of users.

Information We Collect

• Account information (e.g., first name, last name, and email address), which is required to create and manage user accounts.
• Onboarding and profile information:
  • Required: Information about how you intend to use Recenvu (e.g., use case or purpose of use).
  • Optional: Additional profile details you may choose to provide.
• Usage and device data (e.g., IP address, browser type, log data).
• Content you submit, such as gaming data and the resulting analyses.
• Payment and billing details processed securely by our third-party payment providers. We do not store, process, or have access to full card numbers.
• Essential cookies and similar technologies required to provide the service (e.g., session authentication).

How We Use Information

• To provide, operate, and improve our analytics services.
• To personalize user experience and provide customer support.
• To maintain security, detect and prevent misuse or technical issues.
• To comply with applicable laws and enforce our Terms of Service.

Data Security and Encryption

We apply industry-standard technical and organizational measures to protect user data. Data transmitted to and from the service is encrypted in transit using secure communication protocols. Data stored on our systems is encrypted at rest using industry-standard encryption mechanisms. Access to user data is restricted to authorized services and systems required to operate the platform.

Data Retention and Deletion

We retain personal data only for as long as necessary to provide our services or as required by law. Account data may be retained until you delete them or request deletion. You may request permanent deletion of your account and all related data by contacting us from your registered email address at support@recenvu.com.

How We Share Information

We do not sell or rent personal data. We may share data only under the following circumstances:

• With service providers (e.g., hosting, storage) that process data on our behalf under contractual and confidentiality safeguards.
• With our payment processor for subscription and billing purposes. Card information is handled entirely by these providers; Recenvu never has access to your full card number.
• When required by law, legal process, or to protect our rights and the safety of users.

International Data Transfers

Where personal data may be transferred outside the European Economic Area, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful transfer mechanisms, to provide a level of data protection consistent with GDPR requirements.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, export, or restrict the processing of your data. To exercise these rights, contact us at support@recenvu.com.

Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal data from minors.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage users to review this page regularly for updates.

Contact Us

For privacy questions or data requests, contact us at support@recenvu.com.